Product Orders: All orders will be shipped in 1-2 business days. Items may only be returned in original packaging, unopened. Customer pays return shipping. Cut fabrics cannot be returned. Adult Class Registrations: If you cannot attend a class, a refund can be provided ONLY if we are notified in writing via email at least 72 hours in advance, and there is a wait list for the class and your spot can be filled. If your spot cannot be filled, no refund or credit is permitted. Kids' Class Registrations: Make-ups are NOT permitted for kids' after-school classes. Class sizes and student to teacher ratios are carefully controlled for safety reasons; therefore we cannot add students to alternate classes due to illness or any other reason. If your child cannot attend a full after-school session or camp, a refund can be provided ONLY if we are notified in writing via email at least 72 hours prior to the start of the class and if there is a wait list for the class and your child's spot can be filled.