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Product Orders: All orders will be shipped in 1-2 business days. Items may only be returned in original packaging, unopened. Customer pays return shipping. Cut fabrics cannot be returned. Adult Class Registrations: Refunds for classes are not permitted unless the class has a waiting list, and your spot can be filled. If your spot cannot be filled, we are happy to provide a credit for you to use on any future class. Kids' Class Registrations: Make-ups are NOT permitted for kids' after-school classes. Class sizes and student to teacher ratios are carefully controlled for safety reasons; therefore we cannot add students to alternate classes due to illness or other reasons.